If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

FOS Complaints Portal - CLICK.

FOS Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and report/s.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

FSCS Complaints Portal - CLICK.

FSCS Contact Us Page: CLICK.

OCC Support support@occai.zendesk.com

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and report/s.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

OS Complaints Portal - CLICK.

OS Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

OFCOM Complaints Portal - CLICK.

OFCOM Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

CCW Complaints Portal - CLICK.

CCW Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

UR Complaints Portal - CLICK.

UR Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

WICS Complaints Portal - CLICK.

WICS Contact Email/Address: CLICK.

OCC Support support@occai.zendesk.com

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

SPSO Complaints Portal - CLICK.

SPSO Contact Email/Adress: CLICK.

OCC Support support@occai.zendesk.com

If after the appropriate reply time your bank/provider has either not responded to you or responded but denied your complaint and claim then action the following steps:

STEP 1 - Within your account click the "Your Notes" tab.

STEP 2 - Type the regulator's name within the "Regulator Search" box.

STEP 3 - Click the "Generate Letter" button. Your regulator letter will now be in "Your Documents"

Simply click the Regulator link below.

Complete the appropriate regulator sign-in process then upload and add the regulator letter together with a copy of the bank/provider letter and reports.

It is also advisable for peace of mind to print off a copy of the regulator letter & bank/provider Report/s and simply post it to the regulator. In addition, you can also email them directly with your reports.

If you require further HELP click the support email and generate a ticket, play the audio button at the bottom of the page, or check out the video section.

LGO Complaints Portal - CLICK.

LGO Contact Us Page: CLICK.

OCC Support support@occai.zendesk.com